Shipping & Delivery Policy

Last Updated: October 25, 2026

At MTV Travel Gears, we aim to provide a reliable shipping and delivery experience for customers in the Kingdom of Saudi Arabia (KSA) and the United Arab Emirates (UAE). Please review our shipping policy before placing an order.

1. Shipping Destinations

We offer delivery to eligible locations in Saudi Arabia and the UAE, subject to product availability and our shipping partners' service coverage.

Shipping availability may vary depending on the product, destination, and fulfilment location.

2. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your order.

Free shipping is available only when it is specifically advertised or displayed as an option for your order. Any minimum-order requirements or other conditions will be communicated where applicable.

3. Order Processing Time

Orders are generally processed within 1–3 business days after placement, subject to product availability and order verification.

Processing may take longer during public holidays, promotional periods, or when additional order confirmation is required.

You will be contacted if a significant issue affects the processing of your order.

4. Estimated Delivery Time

Our estimated delivery timeframe is generally:

• Saudi Arabia (KSA): Approximately 3–8 business days.

• United Arab Emirates (UAE): Approximately 3–7 business days.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary according to the product, supplier dispatch time, delivery location, courier availability, public holidays, and other circumstances beyond our control.

If a product has a different estimated delivery timeframe, the product page or information provided at checkout will take precedence for that order.

5. Shipping and Fulfilment Partners

We work with third-party suppliers, fulfilment partners, and courier services to process and deliver orders.

Depending on the product and destination, your order may be dispatched by a fulfilment partner such as Zambeel or another applicable supplier.

To fulfil your order, the relevant partner may receive the information necessary for delivery, including your name, phone number, shipping address, and order details.

6. Cash on Delivery (COD)

Cash on Delivery is available only for eligible products and locations where the option is displayed at checkout.

• Please provide a valid phone number and complete delivery address.

• Keep your phone available for order confirmation and delivery coordination.

• Ensure that you or an authorised recipient can receive the shipment and pay the amount due.

COD availability may vary between Saudi Arabia and the UAE, depending on the supplier, product, and courier service.

7. Address Accuracy and Failed Deliveries

Customers are responsible for providing accurate and complete delivery details when placing an order.

If a delivery attempt fails because of an incorrect address, an unavailable recipient, or an unanswered delivery call, the courier may attempt redelivery according to its procedures.

Any additional redelivery or return charges will be communicated where applicable and handled in accordance with our policies and applicable consumer-protection laws.

Please contact us promptly if you need to correct your address. Changes cannot be guaranteed once an order has been dispatched.

8. Order Tracking

Where tracking information is available, it will be shared with you by email, phone, or another available communication channel.

Tracking updates may take time to appear after dispatch. If you have not received tracking information or need help locating your order, contact us at even.savers@gmail.com and include your order number.

9. Delayed, Missing, or Lost Shipments

Delivery may be affected by courier delays, public holidays, incorrect delivery details, operational disruptions, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact us at even.savers@gmail.com.

We will review the shipment with the relevant supplier or courier and provide an update. If an order is confirmed lost, we will work with you to arrange an appropriate resolution, such as a replacement or refund, subject to product availability, our Return & Refund Policy, and applicable law.

If delivery is delayed beyond the applicable legal or agreed timeframe, your rights under the relevant consumer-protection laws remain unaffected.

10. Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or is missing an item, contact us as soon as reasonably possible at even.savers@gmail.com.

Please provide your order number, a description of the issue, and photographs of the product or packaging where relevant. We will review the matter and explain the available resolution under our Return & Refund Policy and applicable law.

11. Contact Us

For shipping, delivery, or tracking questions, please contact:

Store: MTV Travel Gears
Email: even.savers@gmail.com
Website: https://www.mtvtravelgears.com/

Please include your order number so we can assist you more efficiently.

Nothing in this policy is intended to limit any mandatory consumer rights available under applicable laws in Saudi Arabia or the United Arab Emirates.