Return, Refund & Exchange Policy

Last updated: October 25, 2026

This Return, Refund & Exchange Policy applies to orders placed through our online store for delivery in the Kingdom of Saudi Arabia (KSA) and the United Arab Emirates (UAE).

1. Return Eligibility

Depending on the product and applicable consumer-protection laws, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

• Unused, unworn, and in its original condition.

• Returned with its original tags, packaging, accessories, and included items.

• Accompanied by your order confirmation, receipt, or other proof of purchase.

Certain products may be subject to different return conditions or may not be eligible for return where permitted by applicable law. Nothing in this policy limits any mandatory consumer rights under the laws of Saudi Arabia or the UAE.

2. How to Request a Return

To request a return, please email us at even.savers@gmail.com with the following information:

• Your order number.

• The product you wish to return.

• The reason for your return.

• Photos or videos if the item is defective, damaged, or incorrect.

Please wait for our approval and return instructions before sending any item back. Returns sent without prior authorization may be delayed or refused where permitted by applicable law.

If your return is approved, we will provide the return address and instructions. A return shipping label will be provided where available and applicable.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at even.savers@gmail.com.

Please include your order number and clear photos or videos showing the issue. We will review your request and explain the available resolution, which may include a replacement, repair, refund, or another remedy required by applicable law.

Your statutory rights in Saudi Arabia and the UAE remain unaffected.

4. Non-Returnable Items

Where permitted by applicable law, certain items may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants.

• Custom-made, personalized, or specially ordered products.

• Personal-care or hygiene products that have been opened or are unsuitable for return for health or hygiene reasons.

• Hazardous materials, flammable liquids, or gases.

• Gift cards and items clearly marked as final sale.

These exclusions do not apply where a return, refund, or other remedy is required by applicable law, including for defective, damaged, misdescribed, or incorrectly supplied products.

5. Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong product, you may be responsible for the return shipping cost, where permitted by applicable law and disclosed before purchase.

If the return is due to an item that is defective, damaged, incorrect, or not as described, we will explain the return shipping arrangements and cover the applicable costs where required by law.

Any applicable return charges will be communicated before the return is processed.

6. Exchanges

If you would like a different product, size, or variant, please contact us first to confirm availability.

An exchange may be arranged where available. Alternatively, you may return the original item, subject to the applicable return conditions, and place a new order.

7. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible. For Cash on Delivery (COD) orders, we may request your bank transfer details or another suitable refund method.

We aim to initiate approved refunds within 10 business days after approval. The time required for the funds to appear in your account may depend on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us at even.savers@gmail.com.

Refunds will be handled within any shorter timeframe required by applicable law.

8. Cash on Delivery (COD) Orders

For orders paid by COD, refunds are not usually issued in cash by the delivery driver. Once your return and refund have been approved, we will contact you to arrange an appropriate refund method.

Please ensure that the bank or payment details you provide are accurate and belong to the intended recipient. We will use this information only as necessary to process your refund and manage your request.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at even.savers@gmail.com and include your order number.

Cancellation may not be possible once an order has been processed, dispatched, or handed over to the delivery provider. This does not affect any cancellation or other rights available to you under applicable law.

10. Contact Us

For return, refund, exchange, or order-related questions, contact:

Email: even.savers@gmail.com

Please include your order number in all correspondence so that we can assist you more efficiently.